Analysing Bangladeshi Consumers’ Satisfaction and Preferences of E-banking Services in Small to Mid-sized Enterprises (SMEs)

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Shakir Karim
Ergun Gide
Raj Sandu
Abdallah Al Tawara

Abstract

The acceptance of Internet technologies has increased constantly and rapidly in the era of information technology. It gives flexibilities to access e-banking systems on demand. This research discusses the success of e-banking in small to mid-sized enterprise (SMEs) of Bangladesh, the current e-banking infrastructure and the future organisational plan for it. This research used the secondary research data and methods to provide a broad scenario of e-banking in Bangladesh and how to overcome the barriers in SMEs of Bangladesh for e-banking adoption. This research also analyses the data collected from Bangladeshi government and non-government organisations and banking sector and gathers answers from e-banking experts, IT educators, learners and academics through an interview. Data were also collected through interviews conducted from Bangladesh e-banking-based organisations and its professionals. Also, this research highlights the issues and factors related to e-banking, e.g., cybercrime and try to discover the probable obstacles and prospects to make an active solution of Bangladesh’s e-banking.



Keywords: E-banking, small to mid-sized enterprises (SMEs), satisfaction, preferences, Bangladesh

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How to Cite
Karim, S., Gide, E., Sandu, R., & Tawara, A. A. (2018). Analysing Bangladeshi Consumers’ Satisfaction and Preferences of E-banking Services in Small to Mid-sized Enterprises (SMEs). Global Journal of Information Technology: Emerging Technologies, 8(2), 62–74. https://doi.org/10.18844/gjit.v8i2.3468
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